How can we help?

Via “Get started”: name, email, password and your business name. Then confirm your email address through the link we send you.

Choose “Forgot password?” on the sign-in page. You'll receive a link by email to set a new one.

Yes. Under “Zugänge” (access), tap “Person einladen” (invite a person), enter the email address and choose a role. The invitation is valid for 7 days. How many team members you can add depends on your plan.

With the role “Mitarbeiter/in” (staff member) they see their own appointments and who in the team is away when, and they enter their own time off. They don't see messages, settings or your contract.

No. Account and setup are free. You only pay when you choose a plan.

A number for the WhatsApp Business Platform. Whether your existing number can be used, we check together during setup.

In your account under “WhatsApp & Telegram” you start Meta's official sign-in, log in with your Facebook or Meta business account and choose your number.

The connection is usually active right away. For some features Meta also verifies your business – that can take a few days.

Yes. AI replies are part of the plan; we run the AI for you. From Meta you only need the sign-in, so your customers can message you on WhatsApp and book appointments.

Yes, with your own Telegram bot. Under “WhatsApp & Telegram”, tap “Telegram-Bot erstellen” (create Telegram bot) and confirm once in Telegram. We set up the name, logo, description, the “Termin buchen” (book) button and the commands automatically. The assistant answers there just like on WhatsApp.

Through the link or the QR code in your account. “Aushang herunterladen” (download sign) gives you a page to print, for example for your shop window. Customers don't need to share a phone number on Telegram – not even to book.

From your opening hours, your team's working hours, breaks, buffers per service, existing bookings and your connected calendars.

Yes. Under “Appointments”, tap “Termin eintragen” (add appointment) – for phone calls or walk-in customers. The assistant then never offers that time.

Yes, once you connect Google Calendar under “Kalender” (calendar): times that are busy there are no longer offered by the assistant, and new appointments appear in Google automatically. Keep moving and cancelling appointments in your account – that way your customer hears about it too. Changes made directly in Google are not taken over.

Google Calendar, Outlook and Apple iCloud both ways, and any other calendar with an iCal link read-only – for example from your till system. From the Professional plan, bookings from Calendly, Cal.com and Acuity are added too. And with the calendar subscription you see your appointments on any phone.

Yes, via WhatsApp. The assistant cancels the booking and frees the time.

Yes. Under “Einstellungen” (settings), switch on “Buchungen erst bestätigen” (confirm bookings first). New bookings then wait under “Appointments” until you tap “Bestätigen” (confirm) or “Ablehnen” (decline); the time stays reserved until then. Your customer sees “Anfrage gesendet” (request sent) and hears your decision by WhatsApp or email.

With their own login under “Mein Kalender” (my calendar) → “Urlaub eintragen”: holiday, away, training or break/block, all day or by the hour. Without customer appointments in that time, the entry applies at once. If there are appointments, it becomes a request: you get an email and decide in the calendar with “Genehmigen” (approve) or “Ablehnen” (decline).

Seven: German, English, Turkish, Arabic, Russian, Ukrainian and Polish. Customers choose the language at the top of the page; Arabic reads right to left.

Yes. In Germany it may not be public without an imprint (Impressum). Under “Buchungsseite” → “Impressum und Datenschutz”, enter a link or your mandatory details. If you have no privacy policy of your own, we create privacy information from your details.

From your entries: services, prices, opening hours and your own question-answer pairs. Everything else goes to your team.

Yes. The assistant identifies itself as an AI assistant – as the European AI Act requires.

Yes, right in the inbox – WhatsApp allows replies up to 24 hours after your customer's last message, Telegram at any time. Take over with one click; the assistant stays quiet until you hand the conversation back.

The assistant confirms briefly and hands the conversation to your team. It then shows under “Team gefragt”, and owners, admins and managers get an email with a button to the conversation. The assistant only writes there again once you hand it back.

New questions then go to your team the same way – by email and under “Team gefragt”. There are no extra costs.

More than 30, always the language your customers write in – for example German, English, Turkish, Arabic, Russian, Ukrainian, Polish, Romanian, Croatian, Bosnian, Serbian, Albanian, Greek, Italian, Persian and Kurdish. It also understands messages typed without special characters. It understands voice messages in these languages too and can answer by voice; in Kurdish it answers in writing.

Yes. It transcribes them and can reply by voice too.

In your account under “Plan & invoices” with one click, or informally by email. Monthly plans end at the end of the paid month.

Every invoice is sent by email and is also available in your account.

Yes, any time in your account. The price is prorated to the day.

Credit card, SEPA direct debit, PayPal, Apple Pay, Google Pay and Klarna – securely via Stripe.

We list every provider and location openly on the “Security & privacy” page.

Yes. The data processing agreement under Art. 28 GDPR is part of every contract and is agreed upon registration. You can read and save it at any time under “Data processing agreement”.

Write to us from the email address on the account. All steps are on the “Data deletion” page.