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Choose a plan and cancel

Under “Vertrag & Rechnungen” (plan & invoices) you choose your plan – the first 30 days are free. Cancelling takes two steps, no phone call.

10 steps about 3 min

Choose a plan

  1. Open “Vertrag & Rechnungen” (plan & invoices) in the menu on the left.

    The account menu with “Vertrag & Rechnungen” highlighted.
  2. Choose whether you want to pay monthly or yearly.

    The “Monatlich”/“Jährlich” (monthly/yearly) switch next to “Wählen Sie Ihr Paket”, highlighted.
  3. Tap “30 Tage kostenlos testen” (try free for 30 days) on the plan that suits you.

    A plan with its features; the “30 Tage kostenlos testen” button is highlighted.
  4. Read the terms, tick the box and tap “30 Tage kostenlos testen – danach kostenpflichtig” (try free for 30 days – paid afterwards).

    The window with the terms: the tick box and the confirm button are highlighted.
  5. At Stripe you add your payment method and accept the terms. Nothing is charged during the 30 days.

    Simplified drawing – Stripe's page looks different.
  6. Here you see until when the trial runs and what it costs afterwards. Then your plan continues automatically – a notice reminds you in the last 7 days.

    Your plan during the trial: the note “Testphase bis … – danach …” (trial until … – then …), highlighted.

Cancel

  1. Tap “Vertrag kündigen” (cancel contract).

    A list with “Paket wechseln”, “Zahlungsart ändern”, “Rechnungen ansehen” and the highlighted “Vertrag kündigen”.
  2. Give a reason if you like and tap “Weiter” (continue).

    Step 1 of 2: the list of reasons and the highlighted “Weiter” button.
  3. Step two shows an offer to stay. If you still want to cancel, tap “Nein danke, trotzdem kündigen” (no thanks, cancel anyway).

    Step 2 of 2: an offer to stay and the highlighted “Nein danke, trotzdem kündigen” button.
  4. Your contract ends at the end of the trial or the paid period. Until then, “Kündigung zurücknehmen” (withdraw cancellation) undoes it.

    The note “Ihr Vertrag ist gekündigt …” (your contract is cancelled) with the highlighted “Kündigung zurücknehmen” button.

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